Business Continuity Management Testing for Government Regulator | Resources
 
 
Xcina Case Study

Business Continuity Management Testing for Government Regulator

The client

The government regulator for gas and electricity markets in Great Britain.

The work

We devised, delivered and reported on a live scenario test of the client’s business continuity and crisis management plans.

How we helped

Having defined and implemented a new Business Continuity Management (BCM) framework the client wanted to perform a test of the BCM procedures, escalation and communication mechanisms and people placed in key crisis management roles in order to prove the framework through a realistic scenario. We defined a detailed scenario and facilitated the scenario workshop in real time. All actions, interactions, decisions and learnings were observed by our team and fed back in a detailed report after the test.

Value added

The learnings gained by a realistic test were significant and enabled key updates to be made to plans and working practices. Operating under stress also served to highlight potential resource or skills pinch points but also the need to actually refer to the plan during the management of incidents as opposed to management reacting and making assumptions around the actions to take. The feedback we received from the executive team was exemplary and confirmed that after the event they had significantly greater confidence in their plan and their ability to manage an incident.

Industry and sector:

Services

Solutions and service area:

What our clients say

"Xcina is always responsive to any question we have during the time we are implementing data protection remediation activities, they keep us informed and understand what we need and what we’re trying to do. "

Getac Technology Corp, Legal Affairs Center

"Xcina is always responsive to any question we have during the time we are implementing data protection remediation activities, they keep us informed and understand what we need and what we’re trying to do."

ParkMobileUK, Managing Director

"Xcina Consulting performed an annual review of our card data environment, and ensured that we are compliant with the PCI-DSS. We continue to work with their experienced QSAs, leveraging their guidance and best practices so we have the highest possible level of security controls in place."

DKB Brands, Data Protection Officer

"Xcina really helped us to kick start our data protection compliance process. They took the time to speak to all departments of the business and outlined our highest risk to lowest risk areas. The insight and guidance they provided was essential for our business to become GDPR compliant."

Portman Settled Estates Limited, Estate Secretary

"Xcina’s ongoing support has ensured that our employees feel confident when dealing with data protection matters, with best practice knowledge and expertise from consultants who have taken the time to get to know our business and our industry."

National Bank of Kuwait, Compliance Officer

"Xcina worked with us on a number of data protection matters, including subject access requests and gave helpful, practical advice which reflected their understanding of technology issues as well as legal matters."

Your World Recruitment, Group IT Director

"We have worked with with Xcina successfully for two years, initially on internal GDPR GAP analysis. We now have them engaged as our ‘Virtual DPO’ provider and regularly receive useful, pragmatic and, more importantly, actionable advice on all areas of Data Protection."

Quadrangle Research, Group Chief Operating Officer

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