Xcina Case Study

Business Continuity Management Framework: Review and Update for African Bank

The client

The UK-based subsidiary of a noted African bank providing a range of domestic and international banking and financial services to individual and corporate clients.

The work

We performed a review and update of the client’s Business Continuity Management (BCM) framework.

How we helped

We drafted a BCM policy for executive approval and also produced role descriptions for an overall Business Continuity Manager and BCM “champions” within the business. We interviewed key client personnel in each business function within the organisation to conduct a thorough Business Impact Analysis as the basis of developing the Business Continuity Strategy. Within the strategy we examined and evaluated the options for loss mitigation and risk treatment relating to each of the critical activities. We worked with the client teams to develop and document the supporting business continuity processes and structures. Finally we designed a programme of exercising and testing the BCM and disaster recovery (“DR”) arrangements.

Value added

Our knowledge and hands-on experience of developing and running Business Continuity Management programmes enabled us to provide a comprehensive and relevant BCM framework and client-specific processes. All of these were aligned to the client’s corporate strategy and objectives.

Industry and sector:

Financial Services

Solutions and service area:

What our clients say

"Xcina is always responsive to any question we have during the time we are implementing data protection remediation activities, they keep us informed and understand what we need and what we’re trying to do. "

Getac Technology Corp, Legal Affairs Center

"Xcina is always responsive to any question we have during the time we are implementing data protection remediation activities, they keep us informed and understand what we need and what we’re trying to do."

ParkMobileUK, Managing Director

"Xcina Consulting performed an annual review of our card data environment, and ensured that we are compliant with the PCI-DSS. We continue to work with their experienced QSAs, leveraging their guidance and best practices so we have the highest possible level of security controls in place."

DKB Brands, Data Protection Officer

"Xcina really helped us to kick start our data protection compliance process. They took the time to speak to all departments of the business and outlined our highest risk to lowest risk areas. The insight and guidance they provided was essential for our business to become GDPR compliant."

Portman Settled Estates Limited, Estate Secretary

"Xcina’s ongoing support has ensured that our employees feel confident when dealing with data protection matters, with best practice knowledge and expertise from consultants who have taken the time to get to know our business and our industry."

National Bank of Kuwait, Compliance Officer

"Xcina worked with us on a number of data protection matters, including subject access requests and gave helpful, practical advice which reflected their understanding of technology issues as well as legal matters."

Your World Recruitment, Group IT Director

"We have worked with with Xcina successfully for two years, initially on internal GDPR GAP analysis. We now have them engaged as our ‘Virtual DPO’ provider and regularly receive useful, pragmatic and, more importantly, actionable advice on all areas of Data Protection."

Quadrangle Research, Group Chief Operating Officer

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