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Business Continuity Assessment and Scenario Testing

Business Continuity Assessment and Scenario Testing

Strategic Partner Supporting Client with Business Continuity Assessment and Scenario Testing

The Challenge

The Client is a large and diverse business which provides facilities management services to a large number of clients from different industry sectors. These services include but are not limited to cleaning, catering, guarding, building management, waste disposal, and manning of retail outlets. The Client manages a large number of sites across the UK.

Highlights and key components of the engagement

The Client engaged Xcina to conduct a gap assessment against the ISO 22301:2019 Standard in order to identify any areas for improvement that required remediation, and to conduct a Business Continuity Testing Exercise.

Methodology and Approach

The work consisted of:

Structured interviews with each of the relevant stakeholders.
Review documentation, including policies, procedures, templates and other documents to further validate and complement the information obtained via structured interviews.
Assessing controls against the standard’s requirements
Prepare a tracker of findings for remediation and follow-up
Conduct a review meeting with key stakeholders to go through the findings and receive any comments.
Plan and facilitate a business continuity tabletop exercise involving information security, data protection, IT, customer helpdesk, a customer and one of the buildings.
Prepare lessons learned report
Post review amendments.

Results and Outcome

Thanks to the remediation plan provided by Xcina, which the Client implemented and was quality-assured by us, the Client obtained a clean audit report when independently audited for certification purposes. Our assistance also provided the Client with an increased level of assurance over its readiness and capability to respond to a major business disruption.

What This Means for You

Whether you are in the early stages of your resilience initiative or looking for continuous improvement, Xcina delivers:

Independent assessments and assurance against leading frameworks such as ISO 22301, DORA and NIS2, identifying areas for improvement
Expert advice on complex security, resilience and certification issues and best practices
Pragmatic implementation assistance, including playbook development and testing to help strengthen your security and resilience posture
A long-term partnership and ongoing assistance throughout your journey, not just a point-in-time assessment

To find out more about how we can assist you, please refer to our Business Continuity Consulting and Crisis Management at https://xcinaconsulting.com/services/business-continuity-management/

Industry and sector:

Facilities Management

Solutions and service area:

Xcina’s objective:

Xcina Consulting was engaged as a strategic partner to support Business Continuity Management, Scenario Testing and Reporting for a Facilities Management Company who services clients from many industry sectors

We’d love to hear from you

We have a strong track record in providing risk advisory services with a focus on governance, regulatory compliance, conduct and culture, data protection, and third-party assurance. We help organisations successfully address governance, risk management and compliance challenges.

To discuss how the areas highlighted in this case study, or any other aspect of risk management, information governance or compliance impact your business, speak with our team, tell us what matters to you and find out how we can help you navigate complex issues to help you deliver long term value.

If you have any questions or comments, or if there’s anything you would like to see covered, please get in touch by emailing Xcina Consulting at info@xcinaconsulting.com. We’d love to hear from you.

Lindsey Domingo

Senior Director

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Telephone: +44 (0)203 745 7826