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Webinar replay: Operational Resilience and Outsourcing – New Expectations

Operational resilience has been thrust higher up the regulatory agenda over the last 12 to 18 months as firms and individuals alike have had to completely re-engineer the way they have operated through the COVID crisis. For some time, the financial services regulators have identified Operational Resilience as a cross-sector issue and has been a key feature of their Business Plans for 2020-21 and 2021-22.

In a recent poll we conducted during the webinar, we asked, ‘What stage are you and your organisation at with regards to your preparation?’ The results revealed that….


of the participants were about to start or had just started on their projects

Did you miss the event? You can access the replay here.

Useful resources you may find helpful



If you think your organisation would benefit from the opportunity to share and review their current position before 31 March 2022, please do not hesitate to contact us with your questions on email at, telephone 020 3745 7826.  You can access my calendar to schedule a convenient time.

Schedule your private consultation. 


Lindsey Domingo

Senior Director and Regulatory
Compliance Lead

Speak to me directly by Email, or
Telephone:+44 (0)20 3745 7826

Lindsey has a strong track record in providing risk advisory services with a focus on governance, regulatory compliance, conduct and culture, data protection, and third-party assurance. He helps organisations successfully address governance, risk management and compliance challenges.

To discuss how the areas highlighted in this webinar, or any other aspect of risk management, information governance or compliance impact your business, speak with our team, tell us what matters to you and find out how we can help you navigate complex issues to help you deliver long term value.

If you have any questions or comments, or if there’s anything you would like to see covered, please get in touch by emailing Xcina Consulting at  We’d love to hear from you.