Every year you take it upon yourself to figure out the best place to spend on holiday with the family. You think about every detail, all the family’s different needs and requirements. This time you’ve decided to let a travel agent do the hard work for you – they tick all the boxes on paper and you breathe a sigh of relief as you hand over your credit card.
Then things start to go wrong – your holiday company is in turmoil, your bank has frozen your account due to an IT upgrade that went awry and you chide yourself you didn’t do your due diligence.
Everyone relies on third parties in one way or another, whether personally or as a business. Using the holiday analogy, in this white paper Xcina Consulting explores how organisations can navigate through some of the main issues they face when engaging with suppliers and what they should hope to achieve.